Your Responsibilities as a Patient

As a patient of this practice, you have a responsibility to ….
  • treat the doctors & practice staff with courtesy.
  • be punctual for appointments.
  • advise us as soon as possible if you cannot keep an appointment.
  • make 1 appointment for each person who needs to be seen, 
  • request a ‘double appointment’ if you have several problems, complicated problems, or it’s for a medical.
  • be patient if appointments are over-running - it may be you who needs extra time on another occasion.
  • Ring the nurse for your results, when you’ve had test done at The Surgery
  • only request a home visit if you are housebound by the problem. Children can normally be brought to the surgery safely.
  • contact the doctor out of hours ONLY for an emergency which cannot wait to the following day
  • be prepared to see any doctor in the practice in an emergency. Your preferred doctor may not be available.
  • carefully follow the instructions on your prescription and comply with any requests contained on it.